Other FAQ's

Pets

Do I need permission to have a pet?

The tenant or their guests or visitors may not bring any pet or animal into the property or within the grounds of the property without the written consent from TGS Properties & Estates.

How do I request permission to keep a pet?

All tenants are required to seek prior written permission before bringing any animals into our properties.

Again the best method to contact us is through the portal and we will get back to you.

Parking

Can I park outside the property?

All of our properties have different rules regarding parking. Please check your property handbook for information regarding parking.

How do I report an abandoned vehicle?

Has the vehicle remained in the same location for an extended period?

Does the car show signs of damage or neglect? For instance, are there flat tyres, missing wheels, broken windows, no number plates, or evidence of fire damage?

Is the vehicle obstructing access to parking spaces or posing a health and safety risk?

If the car meets these conditions, please report it to us via the portal and include as much detail as possible.

Security

How much will a new key cost?

Replacement keys will be charged at £50 plus the cost of the key for the top and any other key, or £25 plus the cost of the key for any keys excluding the top front door key.

Moving Out

How do I return my keys to you if I am leaving my property?

If you live in London, you can return your keys by any one of the following methods:

Your Lettings officer can arrange for a key safe to be fitted at the property. You must leave all the keys you have in the keysafe before vacating the property.

Dropping your keys off to one of our London offices as arranged by the lettings officer.

Posting your keys via recorded delivery to any of our offices, as directed by the lettings officer.

What should I do with my belongings when I vacate a property?

You need to remove all belongings from the property before you return the keys. If belongings are left in the property, you may be charged an additional weeks rent, or cost of removing of items which may also be disposed of.

Sustainability and Energy

How can I be more environmentally friendly in my home?

Besides saving water and energy in the home, other things you can do to help the environment and reduce your carbon footprint are:

Walk, cycle or use public transport instead of using a car, especially for shorter journeys.

Recycle as much of your waste as possible. Most local authorities will recycle your paper, cardboard, glass, tin cans and plastic. Some will also recycle your food waste.

If you have a garden then you can grow your own organic vegetables, compost your food and garden waste or install a water butt to water your garden from the rainwater.

Buy local, natural or ethically-sourced products or those with a sustainability accredited logo, such as ‘FSC-certified’ (Forest Stewardship Council) paper and wood.

Help to enhance your local natural environment by encouraging wildlife through installing window boxes for flowers, bird boxes or bird feeders on nearby trees or walls and ‘bug hotels’ in gardens.

Take part in local events, get to know your neighbours and help to build stronger, more resilient and sustainable communities.