Universal Credit is a single monthly payment for individuals both in and out of work, combining six existing working-age benefits into one. This payment is made directly into your bank account in arrears. Please note that there is typically a minimum six-week wait for the first payment.

If your Housing Benefit claim has been cancelled or suspended, you should:

Contact your local council immediately to understand the reason for the cancellation or suspension. Make us aware of the situation.

Check for any errors or missing information in your claim that may have caused the issue.Provide any requested documentation or additional information as soon as possible to resolve the situation.

Appeal the decision if you believe the cancellation or suspension is incorrect. You can request a review or appeal within a specific timeframe outlined by your council.

Consider applying for Universal Credit if you are no longer eligible for Housing Benefit.

Jobseeker’s Allowance (JSA)

Employment and Support Allowance (ESA)

Income Support

Child Tax Credit

Working Tax Credit

Housing Benefit

You may be eligible to apply for Universal Credit if:

You are on a low income or out of work.

You are over 18 years old (some exceptions apply for 16–17-year-olds).

You are under the State Pension age.

You and your partner have £16,000 or less in savings (if you live together, your savings are combined).

You live in the UK and have the right to reside.